martes, 26 de agosto de 2008

All you need is Calls...

Los teléfonos no suenan, arden. No hay ring ring, claro. Y tampoco se levanta el tubo. Pero los llamados se atienden. Todos. Y no importa el tono ni los exabruptos del cliente, las llamadas no se cortan. Ninguna. Para trabajar en un call center hay que ser rápido y resistente. Más que eso: a veces hay que sonreírle al espejo para amortiguar una protesta. Algunos hablan en inglés, otros deben balbucear un castellano neutro como en las telenovelas, aún cuando las dotes actorales no sean requisito ni aspiración. 

Sara, que con sus 28 años pasó por call centers de todos los tamaños y colores, tuvo su experiencia con el espejo. “Era un puesto de venta, me exigían que me viera en el espejo y sonriera, pero por supuesto yo no lo hacía. También me sugerían que me maquillara, para que me viera linda y levantara la moral. Para aumentar la confianza tenían la costumbre de aplaudir cuando alguien cerraba una venta, mientras tanto yo intentaba explicarle al cliente qué era todo ese alboroto que se escuchaba de fondo y además venderle el producto.

Dos indicadores clave son la rotación y el ausentismo. “El operador tiene un ciclo de vida que no es muy largo, antes era mayor, de tres o cuatro años, hoy se acortó a uno o dos”. Con respecto a los sueldos, varían en amplios márgenes: desde básicos de 400 o 600 pesos, hasta remuneraciones de 2 mil. Todo eso depende de un régimen de premios, castigos y comisiones. 

El call center nació en una era global y se repite, parecido a sí mismo, en diferentes países. Martín, que atiende a los usuarios españoles de una telefónica, cuenta que no le va del todo bien con su promedio de dos minutos, porque donde él trabaja consideran que son necesarios tres y medio. Del mismo modo que los tiempos, las respuestas en muchos casos están estandarizadas. “A tal punto que se llega a unas conversaciones incoherentes -se ríe Claudia- del otro lado nos dicen de todo y seguimos enumerando los beneficios del servicio”. Martín coincide: “Aunque el cliente te haya cortado, igual hay que decir ‘¡Gracias por llamar!’”.

Fuente: http://www.clarin.com

73 comentarios:

Anónimo dijo...

Juan domingo la puta que te repario

Anónimo dijo...

Cerrá el orto tarado que viene tu lider...mogólico

Anónimo dijo...

jaja me parece que te estas equivocando... eso te pasara a vos chupa pijas... Juan Domingo, anda a la concha de tu hermana... que tiempos aquellos eh, en la puerta del call, reclamando por nuestra dignidad, con la flaca esa que despidieron con la remera que decia "personal es tu forma de despedirme"... jaja que patetico.. y con aquellos heroicos discursos de Juan Domingo anonimos... ahhhh que lindo aquello

Anónimo dijo...

Yo no se quien era juan domingo, aunque no sea dificil suponerlo, ni los motivos reales de la gente que reclamaba, pero cualquiera que estos motivos hayan sido, la unica realidad es que ellos ahora estan en otra, mejor o peor, pero en otra, y nosotros seguimos en la misma mediocridad de siempre. Los chicos que se fueron ya se fueron, la flaca de la remera de "personal es tu forma de despedirme" se fue, juan domingo se fue con sus heroicos discursos, hernan se fue, todos se fueron y nosotros aca seguimos y nos vamos a morir adentro! Si no fuera por el boludo que del comentario anterior que siempre dice alguna boludez para alborotar los comentarios, ni este blog tendria movimiento ya. Asi que dejemos de vivir de recuerdos que para bien o para mal cada uno es por accion o por omision artifice de su propio destino.

Anónimo dijo...

vos decis "...ellos ahora estan en otra, mejor o peor, pero en otra." Quedate tranquilo que estan mejor, el que menos gana, gana lo mismo que nosotros aca y sin que le expriman el cerebro...

Anónimo dijo...

jajaja por lo menos mantengo vivo el blog de mierda este insultando al cabecita negra de juan domingo... si vos pensas morir en ese basurero es problema tuyo, no metas a todos en tu bolsa de mediocridad... "personal es tu forma de despedirme" jaja que boludez tan frande... y Juan Domingo habra sido carlos? hernan?? no se pero qien haya sido no tuvo los huevos para decir las cosas de frente, ni siquiera despues de haber sido despedido...

Anónimo dijo...

No se si pienso morirme en este basurero, pero vos hace bastante que escribis aca y todavia estas adentro, peor que pensar que uno va a morir aca adentro es morir aca adentro sin ser conciente de ello como te pasa a vos... Evidentemente estas adentro, sino que otra razon para el anonimato podes tener no?

Anónimo dijo...

Mira, segun yo lo veo, juan domingo pidrias ser vos mismo, escribiendo de una forma y despues te contestandote a vos mismo.... Si Juan domingo hubiera sido alguno de los de afuera, no se lo puede acusar de anonimo, si salieron hasta en los diarios, los anonimos son los soretes como vos que entraban a escondidas o por la cochera para no saludarlos y no quedar "pegados", yo siempre los salude, incluso hoy aunque estoy adentro de personal aun, sigo en contacto con ellos, lo cual es algo que evidentemente vos no podes decir.
Igualmente yo creo que este blog tendrian que cerrarlo, porque lo unico que hace es demostrar que toda lucha, con gente sin espiritu como vos 14 de septiembre de 2008 7:55, es inutil.

Anónimo dijo...

uhh pero que malos son conmigo che... primero: el que cree que estoy adentro esta confundido, segundo: vos vas a morir en ese basurero, yo no, tercero: los pelotudos que vos nombras como heroes no lo eran, solo buscaron su propio bienestar, y cuarto: Juan Domingo anda a la concha de tu hermana.... y esa hipotesis de que yo mismo soy Juan Domingo es bastante estupida... deja de mirar tv y agarra un libro negro ignorante

Anónimo dijo...

y si no estas adentro por que te preocupa algo de todo esto? Querias que Juan domingo te garche y como no sabes quien es te quedaste con las ganas? Me parece que tenes la idea bastante fija con este muchacho se ve que te llego al corazon sino al orto! Un abrazo desde adentro! (de la concha de tu hermana)

Anónimo dijo...

A ver si entiendo bien... todo este berrinche que haces cada vez que escribis en el blog es para que quede claro que los que se fueron no eran Heroes? Eso te preocupa? Mira que sos infeliz! y para tu informacion, no habran sido heroes pero mas valientes que vos fueron seguro que sin estar adentro de la empresa (no te lo creo) seguis en el anonimato....

Anónimo dijo...

JAJAJA NOOOO NO TE EQUIVOQUES... TODO ESTE BERRINCHE ES PARA QUE PELOTUDOS COMO VOS ME RESPONDAN Y ASI PODER SEGUIR DIVIRTIENDOME JAJA... QUE SI ESTOY ADENTRO DE LA EMPRESA?? MMM DIFICIL, FRIO FRIO.... Y AL FORRO ANTERIOR QUE ME RESPONDIO GRACIAS, ESA ES LA DIVERSION QUE NECESITO... JUAN DOMINGO ME HIZO REIR TANTO QUE NO ME RESIGNO A PERDERLO, A "DON DIGNIDAD" JAJA ME CANSE DE HACERLO PISAR EL PALITO AL BOLUDON ESE... Y USTEDES PARECEN SER LOS SUCESORES...

Anónimo dijo...

No me cuesta nada hacerte reir mientras cuento mi dinero, es lo menos que puedo hacer por vos. Un abrazo

Anónimo dijo...

tu dinero?? jaja el que te paga telecom?? ufff estas cagado en guita loco eh... vos si que tenes suerte jua jua jua que pàtetico que sos...

Anónimo dijo...

JAJAJAJAJAJA Como me haces reir, no pares de ser tan infeliz por favor!!! No cambies nunca!!! JAJAJAJAJA

Anónimo dijo...

realmente este blog es buenisimo... no estoy de acuerdo con quien dijo que se habia convertido en una cagada.. el boludo que me responde cuando agravio a DON DIGNIDAD, tambien llamado JUAN DOMINGO es un boludo taaan divertido... despues el otro que escribio que ahora trabaja en un lugar donde se "valora a la gente" jajajaja es buenisimo no me digan que no... de todos modos, Juan Domingo anda a la concha de tu madre

Anónimo dijo...

uh sos cagon como tu idolo Juan Domingo que no respondes??? pero che....

Anónimo dijo...

la verdad que se lo tiene merecido porque todos los que atienden en el call center de TELECOM son una raza de personas cuyo coeficiente intelectual no supera al de un erizo de mar...

Anónimo dijo...

erizo? agarrame el chorizo

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